Refund policy

Last updated: 11/09/2026

At The Naari, every piece is checked by hand before it ships. Since all orders are prepaid and inspected before dispatch, exchanges and returns are available for genuine issues with what's delivered — not for a general change of mind. This policy explains exactly how it works, and forms part of our Terms and Conditions.

1. What's Covered

You are eligible for an exchange or return if, on delivery, your order:

  • arrives damaged or tampered with in transit;
  • has a manufacturing defect (a flaw in stitching, fabric, or finishing); or
  • is the wrong item — a different product, size, or colour from what you ordered.

2. Reporting Window

You must report the issue within 48 hours of delivery. Requests raised after this window cannot be accepted, so please inspect your order as soon as it arrives — recording a short unboxing video is a good habit and helps us resolve claims faster.

3. How to Report

Contact us within the 48-hour window at:

Please include your order number and clear photos or a short video of the product, its tag, and the outer packaging showing the damage, defect, or mismatch.

4. How It's Resolved: Exchange First, Return if Unavailable

  • If the same product and size is available in our stock, we will exchange it for the same piece — at no cost to you, including free reverse pickup and reshipping.
  • If the same piece is not available, your order becomes eligible for a return, and a full refund is issued to your original payment method (see Section 6).

5. What's Not Covered

This policy covers damaged items, manufacturing defects, and wrong items received, as described in Section 1. Returns or exchanges for reasons outside this — such as a change of mind, or a different size/colour preference after ordering — are not covered under this policy.

6. Refunds

  • As all orders are prepaid, refunds are issued to the original payment method used at checkout — we do not offer cash refunds.
  • Once your return is approved and the item is received back with us, refunds are processed within 15 business days, and may take a few additional business days to reflect in your account depending on your bank or card provider.

7. Order Cancellations

  • Orders can be cancelled free of charge before dispatch. Since we dispatch within 24 hours of order confirmation, please contact us as soon as possible at thenaaribyrashmi@gmail.com or +91 83195 87450 with your order number if you wish to cancel.
  • Once an order has been dispatched, it cannot be cancelled. If there's a genuine issue with the item once delivered, please refer to Section 1 above.
  • Refunds for orders cancelled before dispatch are issued in full to the original payment method within  15 business days.

8. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us at:

The Naari Email: thenaaribyrashmi@gmail.com Phone / WhatsApp: +91 83195 87450 Address: Bawadiya Kalan, Rohit Nagar Phase - II, Bhopal, MP, 462039

We aim to make this as simple as possible — a real person will respond to your query, not a bot.