Shipping policy

Shipping Policy

Last updated: 11/09/2026

This Shipping Policy explains how The Naari processes, ships, and delivers orders placed on [thenaari.com]. It forms part of our [Terms and Conditions]. Please read it before placing an order.

1. Shipping Coverage

We currently ship pan-India, to all serviceable pin codes across India. We do not currently offer international shipping. [Update this section if/when international shipping is introduced.]

Serviceability at your exact pin code is confirmed at checkout, or via the pin-code checker on the product page, where available. In rare cases, our courier partners may not service certain remote pin codes; if this affects your order after it is placed, we will contact you with alternatives (a different address, or a full refund).

2. Processing Time

  • Orders are processed (checked, packed, and handed to our courier partner) within 24 hours of order confirmation and successful payment.
  • Orders placed during sale periods, festive launches, or restocks may take slightly longer to process — we will communicate any expected delay on the Website or via your order confirmation.
  • Orders are processed only once payment is confirmed, as we currently accept prepaid orders only (see Section 7).

3. Shipping Charges

We offer free delivery on all orders, anywhere in India — no minimum order value required. No shipping fee is added at checkout.

4. Delivery Timelines

Once dispatched, delivery is completed by our courier partner, typically within a few business days. The exact delivery time varies depending on your delivery pin code and city — nearby and well-serviced locations are generally faster, while remote areas may take longer. Once your order is dispatched, you'll be able to see the courier's estimated delivery date on your tracking page.

Delivery times may also be affected by factors beyond our control, including weather, courier network disruptions, local restrictions, strikes, or incorrect/incomplete addresses. We will keep you informed of any known delays.

5. Order Tracking

Once your order is dispatched, we will email you a tracking link with your Air Waybill (AWB) number and courier partner's name, so you can track your shipment from dispatch to doorstep. You can also check your order status any time by writing to us at thenaaribyrashmi@gmail.com or messaging us on WhatsApp at +91 83195 87450 with your order number.

6. Our Courier Partners

We ship through trusted courier partners, including [Courier Partner Name(s), e.g. Delhivery, Shiprocket-affiliated carriers, Bluedart] — the specific partner used depends on your delivery location and is confirmed at the time of dispatch.

7. Payment Mode — Prepaid Orders Only

We currently accept prepaid orders only (UPI, credit/debit cards, net banking via our secure payment gateway). Cash on Delivery (COD) is not available at this time. This also means all orders, once eligible for a refund under our [Return and Exchange Policy], are refunded to the original payment method used at checkout.

8. Delivery Attempts and Non-Delivery

  • Our courier partners will make [2–3] delivery attempts. If delivery is unsuccessful after these attempts (for example, due to an incorrect address, the recipient being unavailable, or refusal to accept the order), the shipment will be returned to us as "RTO" (Return to Origin).
  • If an order is returned to us as RTO due to customer unavailability or an incorrect address, we will contact you to arrange re-shipment or process a refund to your original payment method.
  • Please ensure your shipping address, pin code, and phone number are accurate and that someone is available to receive the order, as this significantly reduces delivery issues.

9. Order Changes and Cancellations

  • If you need to change your delivery address or cancel an order, please contact us at thenaaribyrashmi@gmail.com or +91 83195 87450 as soon as possible — ideally within 24 hours of ordering, since we dispatch within 24 hours. We can accommodate changes only if the order has not yet been packed/dispatched.
  • Once an order has been handed to our courier partner, it cannot be redirected, and cancellation is no longer possible — please refer to our [Return and Exchange Policy] for options after delivery.

10. Damaged, Missing, or Incorrect Items on Delivery

If your order arrives damaged, tampered with, incomplete, or you receive the wrong product, please refer to the process and timelines in our [Return and Exchange Policy]. We recommend recording an unboxing video and inspecting your package before accepting delivery, where possible, to help us resolve such issues quickly.

11. Contact Us

For any shipping-related questions, reach out to us at:

The Naari Email: thenaaribyrashmi@gmail.com Phone / WhatsApp: +91 83195 87450 Address: Bawadiya Kalan, Rohit Nagar Phase - II, Bhopal, MP, 462039