Terms of service

Last updated: 11/09/2025

These Terms and Conditions ("Terms") govern access to and use of the website [thenaari.com] (the "Website") and the purchase of products from it. The Website is owned and operated by [Legal Business Name, e.g. "The Naari" / registered proprietorship-partnership-Pvt. Ltd. name], having its registered office at [Registered Business Address] ("The Naari", "we", "us", "our").

By accessing the Website, browsing our catalogue, creating an account, or placing an order, you ("you", "your", "the customer") agree to be bound by these Terms, our [Privacy Policy], our [Shipping Policy], and our [Return and Exchange Policy]. If you do not agree with any part of these Terms, please do not use the Website.

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1. Eligibility

The Website and its services are intended for use by persons who are competent to enter into a binding contract under the Indian Contract Act, 1872 — that is, persons who are 18 years of age or older. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian.

2. Account Registration

You may be able to browse and check out as a guest or by creating an account. Where an account is created, you are responsible for:

• providing accurate, current, and complete information at the time of registration and checkout;
• maintaining the confidentiality of your login credentials; and
• all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that provide false information, are used fraudulently, or violate these Terms.

3. Products, Pricing, and Availability

• All products listed on the Website are subject to availability. We make reasonable efforts to keep stock information accurate, but occasionally an item may sell out before an order is fulfilled — in this case, we will contact you to offer an alternative, a wait period, or a full refund.
• Prices are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise on the product page or at checkout.
• Prices, product descriptions, and offers are subject to change without prior notice. The price applicable to an order is the price displayed at the time the order is placed and confirmed.
• Product images are for representation purposes. Since garments are photographed and displayed on different screens, there may be minor variation in colour, print placement, or fabric texture between the image and the product actually delivered. This is not treated as a defect.
• We reserve the right to limit order quantities per customer, per address, or per order, and to refuse or cancel any order at our discretion — including in cases of suspected fraud, pricing errors, or unavailability of stock — with a full refund of any amount already paid.

4. Orders and Order Confirmation

• Placing an order on the Website is an offer by you to purchase the selected product(s), which we may accept or decline.
• An order is confirmed only once you receive an order confirmation via email, SMS, or WhatsApp. An order confirmation does not guarantee that the product is in stock — see Section 3.
• You are responsible for reviewing your order (size, colour, quantity, and delivery address) before completing checkout, as changes after an order enters processing may not be possible. Please refer to our [Shipping Policy] and [Return and Exchange Policy] for what happens after dispatch.

5. Payments

• We currently accept prepaid orders only — payment must be completed at checkout through the methods displayed there, which may include UPI, credit/debit cards, and net banking, processed via our third-party payment gateway partner(s) [Razorpay / payment gateway name]. Cash on Delivery (COD) is not available at this time.
• We do not store your full card, UPI, or net banking credentials; these are processed directly and securely by our payment gateway partner in accordance with applicable RBI guidelines.
• In the event of a failed transaction where an amount has been debited from your account but the order was not confirmed, the amount will be automatically refunded by the payment gateway/bank within their standard timelines. If it is not, please contact us at thenaaribyrashmi@gmail.com or +91 83195 87450 with your transaction reference.

6. Shipping and Delivery

Shipping charges, delivery timelines, and related terms are set out in our [Shipping Policy], which forms part of these Terms.

7. Returns, Exchanges, and Refunds

Our policy on returns, exchanges, refunds, and cancellations is set out in our [Return and Exchange Policy], which forms part of these Terms.

8. Intellectual Property

All content on the Website — including but not limited to the "The Naari" name and logo, product photography, illustrations, text, graphics, layout, and design — is the property of The Naari or its licensors and is protected under applicable Indian copyright, trademark, and other intellectual property laws. You may not reproduce, copy, distribute, or create derivative works from any part of the Website without our prior written consent.

9. User Conduct

You agree not to:

• use the Website for any unlawful purpose or in violation of any applicable law;
• attempt to gain unauthorised access to the Website, its servers, or any connected systems;
• upload or transmit any content that is defamatory, obscene, or infringing of a third party's rights;
• use any automated means (bots, scrapers) to access or extract data from the Website without our permission; or
• interfere with the proper functioning of the Website.

10. Reviews and User-Generated Content

If we enable a reviews or comments feature, any content you submit (reviews, ratings, images) must be truthful and must not be defamatory, obscene, or infringe any third party's rights. By submitting such content, you grant The Naari a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display it in connection with promoting our products, on the Website and on our social media channels, unless you request otherwise in writing.

11. Third-Party Links and Services

The Website may contain links to third-party websites (for example, our Instagram or WhatsApp) or use third-party services (payment gateways, shipping partners, analytics providers). We are not responsible for the content, policies, or practices of any third-party website or service. Your interactions with such third parties are governed by their own terms and policies.

12. Limitation of Liability

To the maximum extent permitted under applicable law:

• The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.
• The Naari shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of, or inability to use, the Website or products purchased through it.
• Our total liability in connection with any order shall not exceed the amount actually paid by you for that order.

Nothing in these Terms limits any right you have as a "consumer" under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, which cannot be excluded by contract.

13. Indemnity

You agree to indemnify and hold harmless The Naari, its owners, employees, and affiliates from any claim, loss, or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these Terms if such delay or failure results from causes beyond our reasonable control, including natural disasters, strikes, courier/logistics disruptions, government restrictions, or other events of force majeure.

15. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of the Grievance Officer are provided below. If you have any complaint or concern regarding any product, order, or content on the Website, you may contact:

Grievance Officer: Rashmi Choudhary Email: thenaaribyrashmi@gmail.com Phone: +91 83195 87450 Address: 161A, Rohit nagar Phase-II, Bawadiya Kalan, Bhopal 462039.
We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days of receipt, in line with applicable regulations.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to Section 15 above, any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at [City, e.g. "Mumbai", "Pune"], India.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms, please reach out to us at:

The Naari Email: thenaaribyrashmi@gmail.com Phone / WhatsApp: +91 83195 87450 Address: Bawadiya Kalan, Rohit Nagar Phase - II, Bhopal, MP, 462039